What does pre-ordering mean?
Get early access to our collection and secure limited edition items before they sell out. Once your order is placed, we will deliver it to you as soon as it’s available.
How do I pre-order?
Simply add the styles to your Shopping Bag and proceed to Checkout as normal.
When will my pre-order arrive?
Current delivery windows are stated on each individual item as we work with more than one factory. Once you have purchased your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email from us, so you know when to expect it.
What if I purchase in-stock Items at the same time?
Please note that when purchasing a pre-order piece, any in-stock items from our current collection that you purchase won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any stock items sooner, we’d suggest placing a separate order or please contact us for assistance on firstname.lastname@example.org
Why do I need to select a shipping option for pre-orders?
Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way.
Can I change the size of my pre-order?
If you need to make any changes to the size of your pre-order, please contact us within 7 days of placing your order at email@example.com. After this time, we won’t be able to make any changes.
Can pre-ordered items be returned?
If your purchase isn’t quite right, you can return or exchange your pre-order within 7 days of receipt, just like a normal purchase. Simply sign in to your account to request a return or contact us at firstname.lastname@example.org